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Terms and Conditions for Stellar Spices Ltd
Last Updated: 03/02/2024
Welcome to Stellar Spices, operated by Stellar Spices Ltd. Please read these terms and conditions carefully before using our website or making a purchase. By accessing or using our website, you agree to comply with and be bound by the following terms and conditions. If you do not agree to these terms, please do not use our website.
1. Definitions
1.1. "We," "us," or "our" refers to Stellar Spices (Ltd).
1.2. "You" or "your" refers to the user or customer.
2. Products and Orders
2.1. We offer a variety of spices and teas for sale on our website.
2.2. By placing an order through our website, you agree to provide accurate, current, and complete information.
2.3. All orders are subject to acceptance and availability. We reserve the right to refuse or cancel an order for any reason, including limitations on quantities available for purchase.
3. Pricing and Payments
3.1. All prices on our website are in GBP (British Pounds) and are inclusive of VAT (Value Added Tax).
3.2. We currently accept secure payments through PayPal and Stripe. All major credit and debit cards are currently accepted, alongside Google Pay and Apple Pay.
3.3. Prices and availability of products are subject to change without notice.
4. Shipping and Delivery
4.1. We aim to dispatch orders promptly, and delivery times may vary based on location.
4.2. Shipping costs and estimated delivery times are provided at the time of checkout.
4.3. We are not responsible for any delays or issues caused by third-party courier services.
5. Returns and Refunds
5.1. Please refer to our "Returns and Refunds Policy" for information on returning products and obtaining refunds.
6. Privacy Policy
6.1. Your privacy is important to us. Please review our "Privacy Policy" to understand how we collect, use, and protect your personal information.
7. Intellectual Property
7.1. All content on our website, including text, graphics, logos, images, and software, is the property of Stellar Spices Ltd and is protected by intellectual property laws.
8. Governing Law
8.1. These terms and conditions are governed by the laws of England and Wales. Any disputes arising from or in connection with these terms shall be subject to the exclusive jurisdiction of the courts of England and Wales.
9. Changes to Terms and Conditions
9.1. We reserve the right to update, change, or replace any part of these terms and conditions without notice.
Contact Information:
Stellar Spices Ltd
+44 7562182456
Return and Refund Policy for Stellar Spices Ltd
Last Updated: 03/02/2024
Thank you for shopping at Stellar Spices. We appreciate your business and want to ensure your satisfaction with our products. Please read this policy carefully before making a purchase.
1. Returns
1.1. You have the right to return any unopened and unused products purchased from our website within 14 days of receiving the item.
1.2. To initiate a return, please contact our customer service team at sales@stellarspices.co.uk to obtain a return authorization.
1.3. The returned product must be in its original packaging, with all tags and labels intact.
1.4. You are responsible for the cost of return shipping, unless the return is due to our error or a defective product. Please retain your proof of postage.
2. Refunds
2.1. Once we receive your returned item, we will inspect it and notify you of the status of your refund.
2.2. If the return is approved, a refund will be processed to the original method of payment within 7 days.
2.3. Refunds may exclude the original shipping cost unless the return is a result of our error or a defective product.
3. Exchanges
3.1. We do not offer direct exchanges. If you need a different product, please return the original item and place a new order.
4. Damaged or Defective Products
4.1. If you receive a damaged or defective product, please contact us immediately at sales@stellarspices.co.uk with photos of the product and packaging.
4.2. We will provide instructions for returning the damaged or defective item and will either replace the product or issue a full refund, including shipping costs.
5. Cancellation of Orders
5.1. You may cancel your order within 24 hours of placing it, provided it has not been shipped.
5.2. If the order has already been shipped, please follow the return process outlined in Section 1.
6. Contact Information
Company: Stellar Spices Ltd
Email: sales@stellarspices.co.uk
Phone: +44 7562182456