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Return and Refund Policy for Stellar Spices Ltd

Last Updated: 03/02/2024

Thank you for shopping at Stellar Spices. We appreciate your business and want to ensure your satisfaction with our products. Please read this policy carefully before making a purchase.

1. Returns

1.1. You have the right to return any unopened and unused products purchased from our website within 14 days of receiving the item.

1.2. To initiate a return, please contact our customer service team at sales@stellarspices.co.uk to obtain a return authorization.

1.3. The returned product must be in its original packaging, with all tags and labels intact.

1.4. You are responsible for the cost of return shipping, unless the return is due to our error or a defective product. Please retain your proof of postage.

2. Refunds

2.1. Once we receive your returned item, we will inspect it and notify you of the status of your refund.

2.2. If the return is approved, a refund will be processed to the original method of payment within 7 days.

2.3. Refunds may exclude the original shipping cost unless the return is a result of our error or a defective product.

3. Exchanges

3.1. We do not offer direct exchanges. If you need a different product, please return the original item and place a new order.

4. Damaged or Defective Products

4.1. If you receive a damaged or defective product, please contact us immediately at sales@stellarspices.co.uk with photos of the product and packaging.

4.2. We will provide instructions for returning the damaged or defective item and will either replace the product or issue a full refund, including shipping costs.

5. Cancellation of Orders

5.1. You may cancel your order within 24 hours of placing it, provided it has not been shipped.

5.2. If the order has already been shipped, please follow the return process outlined in Section 1.

6. Contact Information

Company: Stellar Spices Ltd

Email: sales@stellarspices.co.uk